Customer Service

Customer Service


If you have any queries regarding returns just click here to contact us.

Whatever the problem, we'll stay with it until it's resolved and you're satisfied. If your goods are damaged upon delivery, please mark 'damaged' on the driver's delivery receipt, keep the box and packing and get in touch as soon as possible.

If you have questions about returns or deliveries, please call us on 01772 647381 and we will be glad to assist you.

Full terms and conditions apply.


Our spacious and attractive Trade Counter and Showroom provides for the many who wish to collect their goods or to talk through a variety of options with a member of our highly trained team.

Here they can see what they are actually purchasing, discuss their specific requirements, seek informed advice and also receive product demonstrations to help with selection or usage, especially of the machine range we offer.

Our Trade Counter is open from 7am to 5pm, Monday to Friday and is always very well stocked. If you have any specific requirements, you can telephone in advance to ensure that the item is in stock or ensure that everything is ready for collection on your arrival.

As well as demonstration of the products, such as the machines in the trade counter, we also offer product training courses on other products such as lacquers, oils and adhesives etc. to ensure our customers know exactly how to use the products they are purchasing from us. Please speak to a member of staff for more details on the courses we offer.

We look forward to welcoming you here!