Delivery & Returns

Next Day Delivery as standard


We know that more often than not, you need your goods delivered to site as soon as possible – that’s why we offer a next working day delivery service as standard for mainland UK.
 

All orders placed before 3pm Mon-Fri will be dispatched the same day on a next working day delivery service – orders placed after 3pm will be dispatched the next day for delivery the following working day. 
 

In some cases, next working day delivery isn’t possible but we will still aim to dispatch the same day and get your order to you as quickly as possible - orders to Offshore Islands, Northern Ireland and Southern Ireland may take 2-3 days.

Free delivery over £200*

When you spend over £200 with us we’ll deliver your items next working day, free of charge!
 

This applies to mainland UK only and excludes any special surcharges e.g. long lengths or hazardous items. Orders to Offshore Islands, Northern Ireland and Southern Ireland will still incur a delivery charge


*Excluding VAT

Delivery Charges

 

Location

Standard Cost

Lead Time

Before 12pm

Mainland UK                                 

£9.95

Next Day

£25

Northern Ireland

£25

2-3 Days

Unavailable

Southern Ireland

£35

2-3 Days

Unavailable

Offshore and Channel Islands

£35

3-5 Days

Unavailable

Isle of Man

£25

2-3 Days

Unavailable

Isle of Wight

£15

2-3 Days

Unavailable


 

Exclusions


We try to keep our delivery charges as low as possible for our customers but unfortunately, some products carry an additional surcharge due to their size, weight or hazardous properties.
 

Hazardous Goods


Any products that are classed as hazardous and are over 5kg carry an additional delivery charge. The delivery charge for these products will be POA as the cost varies depending on the product size and delivery location. If you are interested in buying a hazardous product, give us a call and a member of the team will be happy to provide a quote.

 

Long Lengths

 

Delivery of items that are over 1.5m in length is £15 due to additional charges from the carrier - this will be applied automatically when you get to checkout. 

 

Pallet Deliveries

 

Where items need to be delivered on a pallet, we may have to apply a surcharge depending on the value of the order. Items affected by this include bulky and heavy products such as smoothing compounds and some underlays. 

Re-Delivery


We will always let you know which day to expect your delivery (all standard deliveries are made between 8am - 6pm) and it’s important to ensure someone is available to accept and sign for the order. If the driver is unable to successfully deliver your order due to access issues or no one being available to take delivery, the courier will aim to attempt again the following working day and you will be liable for any re-delivery costs. 

Returns


Unwanted items can be returned to us within 14 day of purchase providing they are in perfect condition and in their original packaging - this will incur a 15% restocking charge.
 

If collection is required, we can arrange this POA.
 

Please note, powdered products e.g. smoothing compounds are non-returnable.